1. How long can I get the feedback after we sent the inquiry?
We will reply to you within 12 hours in working day.
2. Are you a direct manufacturer or trading company?
We are a factory, and we also have our own international sales department. We produce and sell all by ourselves.
3. What products can you offer?
Our company “Spelor” brand mainly includes ice cream machines, juice dispensers, ice machines, refrigeration cabinets, slush machines, ice crushers, flake ice machines, etc.
4. What applications do your products relate to?
We provide a comprehensive portfolio of refrigeration equipment for both B2B and B2C markets. Our products are designed for a wide range of applications, encompassing residential use, commercial venues like malls and restaurants, hotel and specialized industrial requirements.
5. Can you do customized products?
Light customization is available for our products.
6. How about the capacity of your company?
Production capacity: 200,000 units
7. How many employees of your company? What about the technicists?
We now have more than 180 employees, including 30 engineers and 100 technicians.
8. How to guarantee the quality of your goods?
Firstly, we will do the inspection after every process. For the finished products, we will do 100% inspection according to the customers’ requirements and the international standard.
9. What’s the payment term?
When we quote for you, we will confirm with you the way of transaction, FOB, CIF, DDU, etc., for mass production goods. You need to pay 30% deposit before producing and 70% balance against a copy of the documents. The most common way is by t/t. l/c is also acceptable.
10. How to deliver the goods to us?
Usually, we will ship the goods to you by sea. We are merely a half-day truck drive from the Ningbo Port or Shanghai Port, which is very convenient and efficient for shipping goods to any other country. Of course, if your goods are very urgent, the Hangzhou airport and Shanghai airport are also very nearby.
11. Where are your products mainly exported to?
Our products are mainly exported to dozens of countries such as the USA, Spain, Italy, the UK, Brazil, Algeria, Saudi Arabia, Thailand, Indonesia, Malaysia, and the Philippines etc.